FAQ
Frequently asked questions
Everything you need to know about booking a safe, comfortable ride with Bridgeway.
What areas do you serve?
We serve Springboro, Dayton, Cincinnati, and surrounding Ohio communities — including Franklin, Miamisburg, and Centerville. If you're not sure whether we cover your route, just ask and we'll confirm.
How do I book a ride?
Use the Request a Ride form on this site, or email us. We'll review the details, confirm your quote and timing, and take care of the rest. A person reviews every request — nothing is auto-booked.
How far in advance should I schedule?
The more notice the better — pre-scheduled rides get priority and a confirmed time. We'll do our best with shorter notice; same-day requests are subject to availability and may include a priority fee.
Do you offer wheelchair-accessible transportation?
Yes. We provide ramp- and lift-ready wheelchair-accessible vehicles with proper securement, as well as ambulatory service for riders who can walk with minimal assistance.
How much does a ride cost?
Ambulatory rides start at $75 one-way and wheelchair-accessible rides start at $125 one-way, each including up to 10 loaded miles. Your exact price depends on distance, ride type, and timing, and we always confirm it up front before ride day.
How do I pay?
We're a private-pay provider. After we send your quote, a secure payment link follows to confirm the booking. Your ride is not held until payment is received.
Can I book a ride for a family member?
Absolutely. You can request rides on behalf of a loved one — just share the rider's details, the pickup and destination, and any assistance they need.
Do you provide door-through-door assistance?
Yes. Our drivers assist riders from their door to the vehicle and into their destination, with patience and care at every step.
What is your cancellation policy?
Please give us as much notice as possible if plans change. Cancellation terms are shared with your quote and apply once a vehicle and driver have been reserved for your trip.
Is this an emergency service?
No. We provide non-emergency medical transportation only. If you're experiencing a medical emergency, call 911.
Still have a question? Email us and we'll be glad to help.
Ready to book a safe, comfortable ride?
Tell us your pickup, destination, and timing. We'll confirm your quote and take care of the rest.